Data Analysis Essay Example | Topics and Well Written Essays - 1250 words - 1

Data Analysis - Essay Example Additionally, I recorded the observed behavioral and communication skills on a checklist. I observed that in each session that the student had, it improved his behavioral and communication skills. Observation requires attention; I took a period of about an hour to observe each student. In the process, I kept involving the student to ensure their attentiveness and reduce chances of boredom. Some activities were physical activities that included doing puzzles and job activities or super brain exercises which encouraged communication and interaction as well as developmental activities such as Webber Photo Cards and Jenga game. During data collection, I used the tally sheets to check on their behaviors both the desired and undesired. To enhance accuracy, I assigned a score sheet to each student where I recorded their outcome for every session. To ensure consistency of data, I held meeting twice every week for a period of five weeks with each session being one hour long. In the undesired tally sheet, it had four behaviors I was supposed to observe in each student. The first thing that I was checking was the capability of a student to pay attention. In this, I wanted to identify and then record on a tally sheet the number of times a student failed to pay attention in an ongoing procedure or activity. If in a day a student failed to pay attention three times, I would tally thrice for that student that day. The second thing I was checking was the number of times the student went off the allocated task. My observation was therefore based on the tendency of a student to leave the task for other activities. I rec orded data for three sessions in a week for five weeks. Additionally, I also checked for the student’s incomplete work behavior and out-of-seat behavior during all the sessions that I had with them for the whole duration. As for the behaviors, I was looking out for the desired behavior presented by each student in every session for five weeks. The first

Intellectual Capital and Competitiveness Essay Example | Topics and Well Written Essays - 2250 words

Intellectual Capital and Competitiveness - Essay Example Not so long ago, business resources consisted of 80% tangible assets and resources. However, the picture today is quite different. By 1999, 80% of organizations’ assets were intangible (Andersen and Striukova, 2010). Today’s economy is characterized by intellectual property and assets forming a major part of business assets and resources. Therefore it is paramount to identify how intellectual capital and resources may influence management for the organization’s benefits. According to economic theorists, there are three major components of intellectual capital: human capital, structural capital and customer capital. Human capital represents employee competence, brainpower and knowledge (Berry, 2005). Customer capital on the other hand designates the organization’s relations with its suppliers, customers and distributors. Structural capital represents culture and systems, processes and practices (Bosworth and Webster, 2006). Recognizing the three components of intellectual capital is important for managers who are responsible for ensuring that the organization runs and performs as well as expected. Customer capital is one of the most important aspects of any organization. Customers are invaluable sources if organizational competitiveness in terms of market dominance, financial performance, dynamic capabilities and technological advantage. In today’s business environment, most companies have turned to e-business as a way to boost their businesses (Al-Ali, 2003). This means that a large percentage of an organization’s customers are found online. Managers need to evaluate the way they manage their entire customer capital so as to ensure that they maximize on this important part of the organization (Daum, 2010). This paper evaluates how an organization’s online and offline customer capital may impact on management, and how this influence affects the organization on a whole. Managing Customer Loyalty and Branding It is important for companies to develop strong long term relationships with their target customers so as to build a sustainable business (Choo and Bontis, 2002). ICT has changed the conventional methods used by managers to manage their intangible customer base asset. More and more people are opting to use the internet to do business. In some ways, the online customer base has some needs that are different from those of conventional customers (Bosworth and Webster, 2006). It is for this apparent reason why managers have to come up with ways to work within the new e-market environment so as to satisfy the needs of the customers. The creation of processes or platforms to build and maintain e-business customer loyalty is not a task that a manager can achieve by himself (Jolly and Philpott, 2004). He has to bring on board other customer relations experts to help him draft strategies that will appeal to most of the customers. The first thing that should be considered when creating customer loy alty management strategies is the organizations end goal (Daum, 2010). Although the aim of customer loyalty management is pegged on the idea that the customer has to be satisfied at all times, the way this is done should be determined mainly by the organizational objectives, that it, what the business aims to achieve in the short and long term. The operational front of an e-business should also be considered when managing e-business customers (Bryer, Lebson and Asbell, 2011). This means that the